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Dopamine.  The neurotransmitter that is the cornerstone of consumerism. It’s triggered by the promise of a reward and peaks at the moment just prior to a perceived reward.  And it’s not just major paybacks that trigger dopamine.  When you reach for your mobile phone and press...

In a world where growth is the only metric upon which most professionals are measured against, more is becoming the default reaction.  Want to grow sales?  Spend more on advertising.  Want to grow the connections you have with customers?  Create more content.  Want to grow...

Most people loathe waste. Especially people in the marketing and media fraternities where the wastage of money is considered a sacrilege.  Yet wastage is universally acknowledged as a given.  In 1911, John Wannamaker estimated 50% of his advertising budget was wasted, he just didn’t know which...

In the olden days, an ambitious farmer, who owned no land, paid a local landowner to grow crops on his land in return for rent. A few years passed and the farmer was quite content, he always had enough food for his family and had...

Not the most glamorous of thoughts. Isn’t marketing supposed to be sexy? Well, in fact, this quote comes from someone describing one of the sexiest, most successful businesses of our lifetime; Apple.  "Logistics means marketing" is a quote from Regis McKenna, the man who in 1976...

Nowadays, innovative thinking rarely comes from the lightbulb moment in the bath. In today’s over-commoditised world, innovation is less about invention and more about finding a better way to do something than it was done before. For years brainstorm facilitators have used techniques to encourage participants...

Whilst ad-blocking is getting all the headlines at the moment, it is really just a symptom underlying a much bigger problem; people are telling companies they’ve had enough of their marketing. Not just a few people either, but the large majority of people. A recent study...

All of these are real. Some good. Some bad. But all communicate. So all of them matter. An airline whose receptionist has a welcoming smile on her face A gym with a deflated balloon hanging off their sign-up sign A design business with an interesting font on their business card A technology...

It used to be that in order to make as many people as possible aware of your message you would hit them over the head enough times via ‘mass reach’ channels with annoyingly high ‘frequency’. However, for an increasing number of marketers this ‘exposure’ model...

In the connection economy, having an audience that values your voice; your content; and your opinion is crucial to achieving relevance. Progressive brands recognise that owning the dialogue with their customers is far more powerful than paying to be a bystander to someone else’s conversation. Brands...