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Keiretsu is a Japanese term that refers to an informal grouping of businesses with interlocking relationships and shareholdings. These partnerships are designed to aid and improve each individual business and there are many powerful ones in Japan. For example, Toshiba, Sony, Fujifilm and Suntory Whiskey...

Have you ever felt overwhelmed by constraints? Distribution is squeezing you, legislation hurt you, budget cuts frustrate you or a lack of resource is crippling? We’ve all experienced the feeling of being constrained by factors largely beyond our control, but it is how we react...

You may not know Tim Flattery, but there’s a good chance you know his work… Most recently he launched WPP’s content specialist Wavemaker in North America (before MEC and Maxus folded into it). Tim’s content creation credentials are impeccable – he created and sold the...

Do you remember what it was like being a teenager? The constant pressure to fit in, striving to be popular, to say the right thing, to wear the right thing, to have the latest thing, talking about yourself constantly, airing your ill-informed opinions on whoever,...

It’s often said that what gets measured gets managed. Which is probably true. But just because something is managed does not mean it is being taken seriously. To be taken seriously requires a value.   One of the first things we recognised when we created Sonder...

At last week’s investment call, McDonald’s CEO said a focus on improving service, product quality and experience drove growth in customer satisfaction scores which in turn grew sales to their highest in 6 years. Hey, wait a second there, did he say if you improve...

Every week, it seems there's someone jumping up and down about agency transparency. The gist of these articles/posts/reports is that agencies should be more transparent. Of course they should, but then the industry has been saying that for years. What's changed? Not much, if anything. Transparency...

In the 2013 movie Ocean’s Eleven, Danny and Rusty assemble a team of specialists to achieve an audacious heist. This is a good analogy for the way Village Entertainment is transforming their business model, by assembling unique and imaginative entertainment solutions for people within their...

Some of the most prestigious, respected award bodies in the global marketing industry are missing something important and it has been bothering me for some time. Let’s start with the good news: they are getting much better at acknowledging efficacy as a factor in deciding...